FAQ

Payments

How do I place an order and proceed with payment?

• Place the items you want in your shopping cart;
• Please be aware that our minimum order quantity is $120, i.e. excluding our flat shipping fee of $30, you must have at least 90 US Dollars’ worth of products in your cart to be able to place an order in our store.
• Proceed to Checkout
• Enter your name, address, and phone number.
• Choose “Place Order” from the drop-down menu.
• If you choose to pay by credit or debit card, you will be transported to a secure external checkout page where you may input your payment information. We may ask you to validate your payment card at this point. This is why we need your current phone number to reach you. Only once your payment is verified and passes through our anti-fraud control, will your card be charged.
• Your credit card payment will not be accepted if the order does not pass our verification or if we are unable to contact you, and we will offer you an alternative payment method.
• If you choose to pay using one of the other payment methods we accept, you will receive an invoice to your email address shortly after completing your order, along with alternative payment instructions.

Usually, approved payments are processed and cleared within 1-2 business days, at which point your order will be released for shipping.

What types of payment do you accept?

We respect our customers’ privacy and strive to offer as many payment alternatives as possible:

We are one of the few online steroid stores that accept Visa, MasterCard, and American Express credit cards. However, if this is your first time ordering from our store, we do not recommend using credit cards at this time. We recommend paying using PayPal or Bitcoin instead. Payments made by customers using these methods do not need to be validated. When consumers utilize these payment methods, their transactions are completed faster, and they receive a 10% discount on large orders.

If you enjoyed your first order and wish to place another, you can pay with a credit card regardless of the amount, and you’ll receive a discount on any subsequent orders.

What if my billing and shipping addresses aren’t the same?

As long as the credit card and shipping addresses are similar, this isn’t a problem. Please be advised that if our payment gateway provider advises us to check this order, we will need extra verification. If your billing country is not the same as the country to which you’re shipping, you’ll need to use a different payment method.

Why was my card not charged after I placed an order?

Your card will not be debited right away once you make a transaction.

The verification procedure can take anywhere from 2 hours to 2 days. Please contact us if your card isn’t charged within 2 business days of your order, and we’ll look into it. Go to OrderStatus.live and input your order number and email address for updates to see if your payment has been verified, declined, or is still waiting.

You’ll be able to check here whether your order is ready to be dispatched and/or is currently being shipped once your payment has been verified.

What are your procedures for dealing with credit card disputes?

Because we provide correspondence with our clients, their order data, photos of our boxes and their contents, and postal service receipts to confirm that the shipments have arrived, we have a 99 percent success rate in winning credit card disputes.

On the other hand, every bogus disagreement has an impact on the fraudster’s credit record, affects their credit history, and requires them to pay $200 to their credit card suppliers for such fraudulent disputes.

Returns and Refunds

At RoidsUSA.com, we guarantee that you will get what you paid for. Our staff will replace and reship your items at no cost to you, or provide you with a partial refund, credit toward, or discount voucher for a future purchase.

Please see http://roidsusa.com/return-policy for additional information.

What should I do if my order isn’t complete when it arrives?

If we made a mistake, we can compensate you with a reshipment of missing items, a partial refund, a credit toward your next purchase, or a discount voucher. We usually respond within two business days with the results of our research.

What should I do if my package has missing or damaged items?

We may be able to recompense you in the form of a partial refund, a credit against a future purchase, or a discount voucher.

If your order was dispatched but some items were damaged or missing, you can do so by emailing us a picture of everything you received, including the packing labels, as soon as possible. This will assist us in determining what occurred and how to avoid such issues in the future.

In most cases, we will respond with the results of our investigation within two business days.

Shipping your order

Please see our Delivery page for additional details.

What methods are used to ship bulk or large-quantity orders?

We promise that if your order is too large to fit in the same shipment envelope as a small order, it will be divided into the appropriate number of smaller shipments.

We assure you that no matter how large your order is, it will be packed with the same level of discretion as smaller orders. Furthermore, regardless of how many tiny parcels we need to ship, you will only be charged one shipping rate.

Is there a maximum limit to how much I may order at once?

The number of goods you can order is unlimited. However, because there may be import laws in force for that specific product or chemical in that quantity, you should contact an import specialist.

We recommend that first-time customers conduct a trial transaction; if you are satisfied with our services, we will gladly serve you again.

Is there a minimum order quantity limit?

Yes. Please be aware that our minimum order quantity is $120, i.e. you must have at least 100 US Dollars’ worth of products in your cart to be able to place an order in our store.

Are there any chances of a shipment delay?

Airmail items typically arrive within 7–15 business days, with the remainder arriving within 20 business days. This is due to inconsistencies among postal representatives, not to the quality of service we give.

The majority of the delays are caused by customs authorities in the country from which the products are exported or in the destination country from where they are imported, flagging imports. This is most likely the problem if your tracking number indicates that your order has not moved in five days.

What factors contribute to shipping delays?

Because a variety of factors influence shipping times, such as postal service efficiency, customs clearance, international transit, and so on, we can only provide an estimate based on our statistics and previous experience.

The shipping time is affected by each following step. Even if the majority of these stages are performed on time, inefficiency or idleness during a single step can cause the shipping time to surpass the usual and authorized range.

When it comes to shipping, where do they come from?

Shipping is provided directly from the manufacturer’s warehouses based in India, Singapore, Thailand, and the European Union.

The name of our firm is not printed on any packages, and shipments are made from many locations to ensure utmost discretion and the best possibility of arrival.

To which countries do you ship?

We ship anywhere in the world!

Is it possible for you to ship to a P.O. Box?

Yes, we certainly do!

Is it required to sign for the package when it is shipped?

Yes, our shipping options require you to sign for your package when it arrives.

This allows us to combat any bogus chargebacks that may arise when customers receive their items but claim they never received them.

How long can I expect the procedure to take, from ordering to shipping?

After receiving payment, we process and ship your order within 2-5 business days.

After the tracking number is supplied, you may expect your order to arrive in the United States between 7 and 15 business days.

Tracking your shipment

How can I track my order?

• For shipments within the USA, or for imported products that have arrived at US customs, track your order on USPS.com.

Depending on the shipping service you chose during checkout, your tracking number will look like one of the following:

• USPS Tracking: 9400 1000 0000 0000 0000 00
• Priority Mail: 9205 5000 0000 0000 0000 00
• Registered Mail: 9208 8000 0000 0000 0000 00

• If your order has not yet arrived at the US border, or to track an international shipment to Canada, Europe, Asia, or South Africa, you may use: AfterShip.com

Where can I find my shipping tracking number?

Within 2-5 business days after your payment has been verified, we will email your order confirmation invoice to you, which will include your tracking number, and it will also be available to view on our website on the My Account page under the “Order History” section.

Why does it appear that my package is trapped in the same spot, according to the tracking website?

This typically occurs when items are held at customs awaiting clearance by local customs officers.

This does not necessarily imply that there are issues. However, if your order hasn’t moved in 5 days and the tracking page shows no progress, please contact us and we’ll look into it.

We recommend contacting your local USPS postal office and providing them with the tracking number to receive further information on where the item is currently located.

What should I do if the tracking website claims my tracking number is invalid?

Only after 72 hours have passed since your item arrived at our shipping center can you track it. Please contact us if the tracking number does not appear in the system after 3 business days.

About Our Company

Can I legally buy these products online?

Because US laws may differ from those of the nation from which your products are imported, we recommend that you check with an import specialist to ensure that your order complies with US import policies and limits.

Is it necessary for me to have a prescription to place an order?

There are no legal prerequisites for ordering from our store, and we do not ask you to bring a medical prescription with you when you place your order.

Do you sell genuine steroids?

As you will see once you take the first injection or tablet you buy from us, all of our goods are 100 percent original because they are sourced directly from world-renowned pharmaceutical distributors. You are also able to verify each item you receive from us directly with the manufacturer, by entering the product batch serial codes and the scratch codes directly on the manufacturer’s website to check if they are legit,

Is your business legitimate?

Since 2016, we’ve been providing authentic, high-quality anabolic steroids and bodybuilding-related supplements over the internet in the USA without needing you to show proof of prescription.

For more information about us, our products, and our services, please visit our About Us page.

Getting in touch with us

How can I get in touch with you?

Because our services are designed to be handled online and globally, you are welcome to contact our sales department via our website’s Contact Us page.

Email requests are usually responded to within 24 hours, but it may take up to two business days for us to respond. Due to a time difference between our support team’s working hours and your current location, email requests made on Friday are sometimes responded to on Monday.